The Met Office is committed to openness and transparency in the conduct of its operations and to the sharing of information.
The Met Office fully supports the aims and objectives of the Freedom of Information Act 2000 (FOIA) and the Environmental Information Regulations 2004 (EIR) and is committed to making information available wherever feasible.
The Met Office, as part of the Department for Business, Innovation and Skills, will:
This statement applies to all information held in Met Office, i.e. all the information created, received and maintained by staff of the Met Office in the course of their work.
Our Information Charter explains our commitments on handling personal data.
Please follow the advice below to ensure your request for information is dealt with as quickly and smoothly as possible.
To speed up your enquiry, please check if the information you're looking for is already available on our web site:
If you can't find the information you require, please submit an FOI request. To help us deal with your request, please tell us clearly what information you would like to request and include your name and either a postal or email address.
Under the FOIA/EIR, we must reply to your request for information within 20 working days.
Some information may be exempt from disclosure under the FOIA/EIR. If we refuse to give you information then we must explain why. For more information on your rights, please visit the Information Commissioner's Office.
Under FOI/EIR, in most cases the information will be provided free, but costs may be charged in certain circumstances. For example, information relating to Met Office commercial products and services may be chargeable.
If, for any reason, you are unhappy with our response to a request made to us under the FOIA/EIR, you have the right to appeal our decision and request an internal review.
We will undertake an internal review of the treatment of the request including procedural compliance and reasons for withholding information (if applicable). You may raise a complaint where you believe we have:
The Met Office will inform you of the outcome of the internal review within 40 working days, in line with the Information Commissioner's guidance. The Met Office may:
if it is considered appropriate to do so.
Appeals should be addressed to the person who responded to your request initially.
If you are dissatisfied with the outcome, or the handling of the internal review conducted by the Met Office, you may seek an independent review from the Information Commissioner. Requests for review by the Information Commissioner should be made in writing within 40 days of our internal review response, to:
The Case Reception Unit
Customer Service Team
Information Commissioner's Office
Telephone: 08456 306060
Fax: 01625 545510
For further information, find out more about complaints at the ICO.
Last updated: 30 July 2014