Met Office

How we measure our business performance

The measures we use reflect our wide range of customers and services, the value these services add and the value for money we represent.

End of year performance for FY1112 is published in our Annual report and accounts 2011/12 Annual Report and Accounts (PDF, 3 MB)

Met Office Business Performance Measures FY12/13

BPMMeasures
Forecast Accuracy

Improve forecast accuracy by achieving these year-end targets:

  • Global NWP Index - 100.45 with a stretch of 100.9.
  • UK NWP Index - 120.45 with a stretch of 120.7.
  • Public Forecasts- 9/13 forecast targets met with a stretch of 13/13.
  • Customer Forecasts- 2/3 forecast targets met with a stretch of 3/3.
 
Increasing Profitable Revenue

Achieve the following business targets:

  • Profitability target of £5.0m and a stretch of £5.5m.
  • Revenue target of £29.5m and a stretch of £30.1m.
 
Reach

Achieve all of the following year-end targets:

  • Increase the 12-month rolling average of the number of unique visitors to the Met Office website by 1% compared to 2011/12.
  • A 12-month rolling average of market share of 18%.
  • Increase the number of social media subscribers by 75%.
 
Customer

Achieve both of the following year-end targets:

  • Improve our customer attitude survey recommendation and value for money scores from 2011/12 baseline.
  • Achieve four out of five targets around value and perception of forecasts and warnings as well as quality of customer service.
 

Service Delivery

Achieve both of the following year-end targets:

  • Targets for on time and in full (OTIF) delivery of a sample of products across our Commercial and Government customers.
  • Deliver the outputs within agreed tolerances from key customer agreements for the Public Weather Service (PWS), Defence, DECC/Defra (Hadley Centre Climate Programme, HCCP) and Civil Aviation Authority (CAA).
 
EfficiencyTo achieve a Return on Capital Employed (ROCE) of at least 4.9%. 
Sustainability

Achieve both of the following year-end targets:

  • Three out of four environmental targets including power usage effectiveness, CO2 emissions, recycling and waste.
  • Three out of three community and people measures including visits and talks, work experience placements and Science, Technology, Engineering and Maths (STEM) events.
 
 

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Last Updated: 6 September 2012

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