How we measure our business performance

The measures we use reflect our wide range of customers and services, the value these services add and the value for money we represent.

End of year performance for FY1213 is published in our Annual report and accounts 2012/13 Annual Report and Accounts (PDF, 1 MB)

Met Office Business Performance Measures FY13/14

BPMMeasures
Forecast Accuracy

Improve forecast accuracy by achieving these year-end targets:

  • Global NWP Index - 101.88 with a stretch of 102.43.
  • UK NWP Index - 123.05 with a stretch of 123.9.
  • Public Forecasts- 12/17 forecast targets met with a stretch of 17/17.
  • Customer Forecasts- 2/3 forecast targets met with a stretch of 3/3.
 
Growth

Achieve the following business targets:

  • Total office revenue target of £206.0m and a stretch of £210.0m
  • Total office profit target of £11.0m and a stretch of £13.0m
  • Increasing profitable revenue: Revenue target of £29.0m and a stretch of £30.6m
  • Increasing profitable revenue: Profit target of £5.6m and a stretch of £6.3m.
 
Reach

Achieve both of the following year-end targets:

  • A 12-month rolling average of market share of 19%.
  • Increase the number of social media subscribers by 50%.
 
Customer and Service Delivery

Achieve two of the following year-end targets with a stretch of all three:

  • Deliver the outputs within agreed tolerances from key customer agreements for the Public Weather Service (PWS), Defence, DECC/Defra (Hadley Centre Climate Programme, HCCP) and Civil Aviation Authority (CAA).
  • Targets for on time and in full (OTIF) delivery of a sample of products across our Commercial and Government customers.
  • Deliver on actions resulting from our FY1213 Customer Attitude Survey.
 

Efficiency

To achieve a Return on Capital Employed (ROCE) of at least 4.8%.

 
Sustainability Excellence

Achieve both of the following year-end targets:

  • Three out of three environmental targets including power usage effectiveness, recycling and mains water reduction.
  • Three out of four community and people measures including visits and talks, work experience placements, developing & piloting a Science Camp and finally Science, Technology, Engineering and Maths (STEM) events.
 

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Last updated: 20 January 2014