Aviation login/registration FAQ

Q1. How do I log in?

1. Go to the login page
   Note: this link will open a new browser window, so that you can refer to these instructions more easily.
2. Enter your current username in the 'User ID:' box, and your current password in the 'Password' box.
3. If you want to be able to bookmark the new aviation briefing service index page without having to go through the login screen each time, click the 'Remember me next time I logon' box. See Q5 above for more details
4. Click on the 'Logon' button. If you see a page titled 'Online services: current subscriptions', containing a yellow panel headed 'Aviation briefing service (free)', then your login has been successful. Proceed to the next step (Step 5, below).

5. To launch the free service, click on the 'LAUNCH!' button. This will take you to the index page for all the free products, and samples of the subscription products.

   If you are returned to the 'Online services: Customer login' page, then you should ensure that you have cookies enabled on your internet browser. See our FAQ for more details and instructions.

Q2. How do I find out my username/password?

1. To confirm your username and receive a new password by e-mail, use the 'Password retrieval' link on the login page. You should enter the e-mail address you specified when you originally registered as an aviation user. You will also need to have access to this e-mail account, so that you can retrieve your username and new password. After clicking 'Retrieve password', there are two possible outcomes:
   
   1. You see a message on the page saying: 'The e-mail address you entered was not found in our records. Please contact the customer centre' In this case, we do not have a record of the e-mail address you entered. You will therefore need to register for the new service. Proceed to Q3. How do I register? below.
      
   2. You see a new page saying: 'USERNAME AND NEW PASSWORD SENT SUCCESSFULLY'.
      In this case, check your e-mail account for a message called 'new login details for your metoffice.gov.uk account'. This e-mail will confirm the username that is registered to the e-mail you provided, and provide you with a new password (for security reasons).
2. Once you receive your new password, you will probably want to change it to something more memorable. To do this, log in using the username and password provided in the e-mail.
3. Click on the 'Change password' link in the dark green bar near the top of the 'Online services: Current subscriptions' launch page.
4. Enter the existing password, and the new password, then click 'Update' to confirm the changes.
5. Click 'Return to current subscriptions page' to return to the launch page, and click the 'LAUNCH!' button to continue to the aviation briefing service index page.

Q3. How do I register?

1. Go to the registration page.
   Note: this link will open a new browser window, so that you can refer to these instructions more easily.
2. Enter your details in the form.
3. Remember to check the box in the 'Terms and conditions' section to confirm that you have read the Met Office standard terms and conditions and the Statement of Operational Use.
4. Click the 'Register' button to send us your details. If your registration has been successful you will see a page saying 'Online services: Current subscriptions', with a yellow panel headed 'Aviation briefing service (free)'. Proceed to Q1. How do I log in? - Step 5 above.
   If there has been a problem with your registration you will be returned to the 'Aviation briefing service registration' page. Proceed to the next step (Step 5, below).
5. The problem fields will have red text next to them. See below for a list of possible error messages and how to resolve the problems.

   The username you entered is already being used

   This means that the username you entered has already been registered with us. In this case, please choose a different username, as duplicates are not allowed.

   Please enter a valid username

   You must enter a valid username in here. Click the 'more details...' link below the 'Username' field on the registration page for examples of valid usernames.

   Invalid field length - retry with a valid length

   You have filled in this field with too few or too many characters. Your username and password must be from 5 to 16 letters and/or numbers.

   A password must be 5 to 15 letters and numbers

   You must enter a valid password in here. Click the 'more details...' link below the 'Password' field on the registration page for examples of valid passwords.

   The e-mail address you entered is already being used

   This means that the e-mail you entered has already been registered with us. If you are certain this is your current e-mail address this probably means that you are already registered with us. In this case, please try to log in as an existing user, or use the password retrieval page to request an e-mail containing your current username and a new password.

   Please enter your surname

   You must enter a name in here, it cannot be left blank.

   Please enter your first name

   You must enter a name in here, it cannot be left blank.

   Please enter your address

   You must enter at least one line of your address in here, it cannot be left blank.

   Please enter your postcode

   You must enter postcode in here, it cannot be left blank.

   Please enter a valid e-mail address

   You must enter your current e-mail address in here, it cannot be left blank, or contain invalid characters. Click the 'more details...' link below the 'E-mail address' field on the registration page for more information.

   You have clicked on other but failed to enter a description

   If you are using the data for an aviation purpose other than those specified, you must enter a description.

   You have not accepted the terms and conditions

   You must check the box in the 'Terms and conditions' section to confirm that you have read the Met Office standard terms and conditions and the Statement of Operational Use.

   Once you have resolved all the problems, click the 'Register' button to send us your details.
   If your registration has been successful you will see a page saying 'Online services: Current subscriptions', with a yellow panel headed 'Aviation briefing service (free)'. Proceed to Q1. How do I log in? - Step 5 above. If there is still a problem with your registration you will be returned to the 'Aviation briefing service registration' page. Try to correct the problem using the information above. If you continue to have problems, please contact our Customer Centre for advice.

Q4. How do I upgrade to the subscription service?

Basic pre-flight information is available free to all registered users; additional value-added products are available as part of a low-cost subscription service.

Find out more about the service and see product examples

1. You have several opportunities to upgrade:
   
   1. From the launch page titled 'Online services: Current subscriptions' and containing a yellow panel headed 'Aviation briefing service (free)', click on the 'Upgrade NOW!' button.
   2. From the aviation briefing service index page, click on the 'upgrade to the subscription service' link, just above the 'subscription services' panel.
   3. From the sample products pages, click on the 'upgrade NOW!' button on the lime green panel.
2. You will then see a page titled 'Aviation briefing service registration'. You need to re-enter the purpose for which you will be using the data, and also check the box to confirm that you have read the terms and conditions. Click the 'Register' button to continue.
3. On the next page, enter your discount code, if you have one. If not, leave the box blank. Click 'Continue' to proceed to the secure payment stage.
4. On the 'Card details' page you will be shown the total amount you will be charged, and a form in which to enter your card details. Fill in all the details, then click 'Submit information'. If you have filled in any of the fields incorrectly, you will see red warning text next to the incorrect field.
5. The 'Check details and confirm purchase' page gives you the opportunity to review the information you are about to submit. If you wish to change any of the details click 'Modify information' to return to the previous page. Otherwise, click 'Confirm purchase' to submit your details. Please do not click the 'Confirm purchase' button more than once, as this will result in you being charged more than once.
6. You should then see the 'Purchase completed' page, informing you that your subscription request has been successful. Click on the 'View/print RECEIPT' button to see a printable receipt for your transaction.
7. Click on the 'LAUNCH!' button. This will take you to the index page for all the free and subscription products.

   If your purchase was accepted but you are unable to access the subscription products, please contact our Customer Centre for assistance.