Healthy Outlook® patient survey results

In Winter 2008/9 more than 21,000 people with COPD used the Healthy Outlook® service. We asked an independent market research company to conduct a survey to find out what people thought of the service. More than 7,650 people responded from 30 Primary Care Trusts. Here is their response.

• 96% strongly agreed/agreed that the patient pack was easy to understand
• 85% strongly agreed/agreed that after reading the booklet they understood more about their COPD
• 43% strongly agreed/agreed that the booklet provided information that their GP surgery had not told them
• 82% strongly agreed/agreed that they felt reassured by the calls
• 87% strongly agreed/agreed the service increased their understanding of how the weather affected their health
• 77% strongly agreed/agreed the service helps manage their COPD better
• 89% strongly agreed/agreed they would like to receive the service next winter

The service encouraged a change in behaviour:

• 81% said they check they have enough medication.
• 76% ensure they wear warm clothing when going out.
• 69% monitor the temperature in their home more closely.
• 66% avoid unnecessary trips outdoors.