In Winter 2008/9 more than 21,000 people with COPD used the Healthy Outlook® service. We asked an independent market research company to conduct a survey to find out what people thought of the service. More than 7,650 people responded from 30 Primary Care Trusts. The responses are detailed below.

• 96% strongly agreed/agreed that the patient pack was easy to understand

• 85% strongly agreed/agreed that after reading the booklet they understood more about their COPD

• 43% strongly agreed/agreed that the booklet provided information that their GP surgery had not told them

• 82% strongly agreed/agreed that they felt reassured by the calls

• 87% strongly agreed/agreed the service increased their understanding of how the weather affected their health

• 77% strongly agreed/agreed the service helps manage their COPD better

• 89% strongly agreed/agreed they would like to receive the service next winter

The service encouraged a change in behaviour:

• 81% said they check they have enough medication.

• 76% ensure they wear warm clothing when going out.

• 69% monitor the temperature in their home more closely.

• 66% avoid unnecessary trips outdoors.