We surveyed 313 members of staff to find out satisfaction with Healthy Outlook® in Winter 2008/9.
Results are UK wide and based on 313 responses.
Training was well received by staff - 86% strongly agreed/agreed that the training told them what they needed to know, 81% felt confident about their involvement in the project and 83% felt the training was delivered in a clear and understandable way.
86% thought the alerts gave an accurate indication of when weather would impact on COPD patients' health. 62% felt the service added value to how COPD patients were managed and 70% thought the service helped patients better manage their condition.
Only one in 10 would prefer the forecast to be triggered every day rather than weekly although almost half had no preference. People were generally happy with the current structure of the calls.
Key perceived benefits were that the service provided a useful information pack about COPD for patients (77%). There was more contact with patients - both when they needed extra medication (57%) and during periods of increased risk (56%). 42% felt contacting patients in response to an alert was time-consuming and a third found it time-consuming to recruit patients to the scheme.