GP practice resources
The Met Office has a friendly team of project co-ordinators dedicated to helping GP surgeries roll out Healthy Outlook® to patients with COPD. We provide support, materials and training. Our aim is to make implementing the service in your area as straightforward and simple as possible, so you can recruit the maximum amount of patients with the minimum amount of fuss.
How to recruit patients
How to order patient packs
Training and guidance
How to recruit patients
Patient recruitment letters
Patients must opt-in to receive the Healthy Outlook® telephone alerts. We have created a number of template letters for you to send to patients to explain the service and ask them to opt-in. The following are available:
- Patient recruitment letter — explains the service and includes a form for patients to complete and return in order to opt-in to the service.
- Patient reminder letter — a follow-up letter for patients who haven’t responded to the initial letter. Also includes an opt-in form.
- Patient renewal letter — lets patients know that they will receive the phone calls again this winter. Advises them that they must let the surgery know if they do not want to receive the calls.
How to request copies of the patient recruitment letter templates
To request copies of the letter templates, please email us at health@metoffice.gov.uk. Please put Patient Letters in the subject line.
The template letters have been created in Word so that you can mail merge them with patients’ contact details and edit them for your surgery’s specific requirements.
The letters are available in the following languages. Arabic, Bengali, Chinese, English, Gujurati, Gurmukhi, Urdu and Welsh. When requesting copies of the letters please remember to specify which languages you require.
Posters and flyers for surgeries
We are creating flyers and a poster for you to display in your surgery. These will be sent to you when you order your patient packs.
How to order patient packs
An essential part of the Healthy Outlook® service is the patient pack, which the telephone call refers to. They are an extremely useful source of information for patients. Many surgeries send these to patients along with the opt-in letters so that all their COPD patients receive a copy.
Use our online ordering service to order patient packs. Please allow five working days for delivery.
Patient packs are available in the following languages. Arabic, Bengali, Chinese, English, Gujurati, Gurmukhi, Urdu and Welsh.
Training and guidance
Training DVD
We have created a training DVD to help your staff use the Medixine system and understand all elements of the Healthy Outlook® service delivery. You may also be invited to join a Met Office training session. A DVD will automatically be sent to you with your patient packs.
Clinicians packs
Each GP practice will be sent a clinician's pack that provides a detailed reference to the Medixine system and all aspects of implementing the service.
Help and Support
Email: health@metoffice.gov.uk or call our Customer Centre on 0870 900 0100.
