Claims management
Stay one step ahead of the competition by offering a service to your policyholders that differentiates you as a fair, efficient and safe insurance provider.
Warnings and hazard forecasts
Man your call centres and prime your customers ahead of bad weather with our weather warnings service, which can help your business improve customer service and business continuity and reduce customer claims.
ClaimCheck online
The Met Office offers a tool to help you make claims decisions more confidently, speed up claims resolution and save money by reducing call handling times and claims leakage, and increasing customer satisfaction.
ClaimCheck is a new product designed to help insurers deal with claims resulting from severe weather conditions. Impacts from severe weather are expected to increase as our climate changes, which may lead to more weather-related property damage.
With the potential for more policyholders to make claims in the future, we understand the need for you to be able to deal with claims quickly, efficiently, and with confidence. ClaimCheck will help your business meet your customers’ changing needs, and provide them with the best possible service.
Our ClaimCheck brochure (PDF, 401 kB)
To view PDF documents you will need Adobe Reader.
Benefits include:
- Instant access to accurate information, speeding up claims resolution.
- Reduced waiting times, increased efficiency and reduced customer complaints.
- Hourly updates, enabling more-effective management of resources, earlier mobilisation, and planning of supply chains when extreme weather is happening.
- Manage risk exposure and pricing with a better understanding of the true weather-correlated risk of your book with the datafeed version of ClaimCheck.
- Greater resolution of data at postcode sector level ensuring you are able to provide a fairer service to your customers.
- Protect against claims leakage with more-accurate data, at the click of a button.
Designed around an easy-to-use database, ClaimCheck Online only needs the postcode and date (and hour, if available) to provide all the relevant weather information needed to assess a claim.
Data available for each postcode sector includes:
- Day maximum temperature
- Day minimum temperature
- Mean wind speed
- Maximum gust speed
- Rainfall total
- Maximum rainfall rate
- Lightning
ClaimCheck uses more than 10 million observations from satellites, rainfall radar and aircraft to give details at an in-depth local level — at a resolution of 2 km across the whole of the UK, mapped to individual postcode sectors. Updated hourly, 365 days a year, it provides an unrivalled level of accuracy in its reporting.
With ClaimCheck Online, postcode weather data can be accessed via the internet, so you will only pay for the data you view, and with no need for lengthy integration as it can be accessed from anywhere in the world. It is a simple password-accessed system and we will provide you and your users with individual passwords and account names.
Setting up an account
Setting up an account is easy and can be done by simply contacting our Customer Centre. An order form will be emailed to you for completion. Under the terms and conditions for this product we will conduct a standard reference check and the Met Office will keep details of this on file. Email the form to our Customer Centre and, subject to acceptance, we will set up an account. This may take one working day. The service is provided under our terms and conditions.
Already registered?
Login if you are already registered for ClaimCheck.
To find out more about our financial services contact our Customer Centre or email consulting@metofffice.gov.uk
