FAQs for iPhone app

Got a question about our weather app for iPhone? Below is a list of the most frequently asked questions (FAQs)

How do I view warnings?

At the top of the screen you will see the green Met Office warning icons. If there is a warning issued that covers the location you are looking at the colour and symbol will reflect the severity and type of warning in place - green reflects no warnings issued for your saved location. If there is a warning in force anywhere across the UK you will be able to tap on the icons banner to see the UK overview warnings map view. This will show you the areas affected. If there are no warnings issued across the UK, you will not be able to tap on the icons.

If you tap on the icons in a location that has a valid warning, the UK overview map will open. Tapping the detail icon will then zoom in on the region. You can change the region shown on the map by tapping the region button, which will display a list of regions that can be viewed.

How do warning notifications work?

The app can now receive notifications when a weather warning is issued by the Met Office. You will also get a notification to let you know if the Met Office cancels a warning. The notification functionality is OFF by default when first installing the app so will need to be turned on in the app settings area. In the enable notifications menu you will be able to specify which warning regions you wish to be notified about. Once you have selected a region or regions, if a warning for that region is issued by the Met Office it will appear in the notification area on your device. When opening a notification you will be taken to the UK overview map. Tapping the detail icon will then show the region you are being notified about.

Why are there no warnings displayed for international sites?

The Met Office only creates weather warnings for UK regions. Whilst other national Met services may provide warnings for other countries no warnings are displayed in the app for any international locations shown.

What times are international sites displaying?

All international sites are shown in local time, meaning the times are adjusted to reflect the time zone of each location. This includes any changes in daylight saving.

What is the weather on the first screen showing me?

The landing screen, which is the first screen that you see, provides a forecast summary for the daytime (sunrise to sunset) or night-time (sunset to sunrise).

In the context of temperature this means the display shows the highest temperature expected during day light hours. The highest temperature is usually reached sometime during the afternoon.

Likewise, after sunset the display shows the lowest temperature expected during night-time hours. The lowest temperature is usually reached just before dawn.

If you drill down, amongst other detail, the application informs the user what the actual sunrise/set times are. This determines whether your screen shows a daytime or night-time summary on the landing page.

You can drill down to three-hourly snapshots of the expected weather for your chosen location.

The landing screen is not meant to be a representation of the current weather for that location.

I have selected my locations using the + button, but now I can't see the weather information for them.

To see the weather information for your location you need to swipe the screen from left to right, this will move you on to your next chosen location. At the bottom of the screen there are some dots, these represent the number of locations that you have selected, for example if you have four locations you will have four dots. As you move through the locations the representing dot is highlighted green.

Where are the Sunrise and Sunset Times?

The sunrise and sunset times are available by going to the five-day forecast screen and then pressing on the three dots icon, this gives you more detailed weather information, including sunrise and sunset times.

Can the app include Minimum and Maximum Temperatures?

Currently the app does not include maximum and minimum temperatures, however we are always grateful for user feedback to improve the app. We will consider adding this in a future release.

Can the app include wind gust and humidity information?

Currently the app does not include these as we have provided wind speed and feels like temperature. However, a number of you have requested that we include these within the app as you find them very useful. This feedback has been collated and we will consider adding this in a future release.

Where are the Map Layers?

All map layers can be found by clicking the map icon at the bottom of the screen. The map layers are all forecast layers. They include; weather symbols, rainfall, temperature, wind, UV, satellite and surface pressure charts. Please note as the app is designed for people on the go, it does not currently include any observed data.

What do all the weather symbols mean?

If you click on Info at the bottom of the screen, and then information, you can select weather the symbols key which will provide you with this information.

The app can be slow at loading the weather information.

The application is having to download a lot of data particularly on the map screen. Over WiFi this should work well, but it can be slow on 3G and 2G. We are looking at the moment at ways in which we can improve this without reducing the amount of information we are providing.

How many locations can I have?

You can select a maximum of 10 locations.

The app won't find my location, even though my location services are on.

This can be because the location services are GPS driven and therefore need to be in a strong GPS area, to pick up a location. An alternative until you are in a stronger GPS area is to manually select your location using the + button at the top screen.

I don't want my location services on, how do I see the forecast?

You can manually enter up to 10 locations using the + button at the top of the screen. You can view an updated forecast for each of these selections by swiping the screen.

Not all of the information on your website is available on the app, why is that?

The app is designed to contain the content you might need while you are out and about, in a quick and easy to view format. If you require more detailed information you can still visit the main Met Office website for full details.

Where can I find a guide to using the apps and what the content means?

The app was designed to be as simple and easy to use as possible, but we have included some FAQs in the app to help. To view the FAQs, tap the menu icon or button on your phone and then tap on the info icon. This will give you some quick guides to navigation e.g. how to view more detailed information such as three hourly forecasts, and content.

Why is there advertising on the app?

Including advertising on the app, allows us to provide the app to you free of charge and helps to fund future developments. We have designed the app so that the advertising is as low profile as possible, putting the weather content first. The app now provides users with the ability to remove the advertisements using in-app purchasing.

How much does the app cost?

The iPhone app is free to download from the Apple App store. The Met Office does not charge you to use the app but you may be charged by your operator for the amount of data you use. You need to check the tariff you are on with your mobile operator.

If you would like to remove the advertising from our app, this is now possible by making a one off payment of £1.99, this can be done by using the in-app purchasing option.

If you have made the one off payment to remove the advertising from our app you will notice that with the latest upgrade the advertising will have returned. In order to remove the advertising again you will need to go into the 'settings' and tap the 'Restore Ad Removal' button.

Restore ad removal

What is the refund policy for in-app purchasing?

We hope that you will be happy with your in-app purchase to remove advertising, however if you for some reason it isn't working we are happy to offer a refund. We do not provide refunds under any other circumstances. All refunds are restricted to the operator's standard terms and conditions.

Last updated: 25 March 2014