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Top Customer Service Awards

Following on from our success last year at the Top 50 Companies for Customer Service Awards, the IT and Customer Service Team has again been recognised for high level customer service.

Winning best provider of service by phone and email demonstrates an outstanding level of customer service provided by the Met Office. This comes at a time when we have received our largest number of enquiries recorded, with over 157,000 customer contacts managed so far this year.

The awards were presented following an extensive mystery shopper programme where we were assessed on the quality, timeliness and personalisation of the service offered by phone, email and social media.