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Hazard Manager FAQs

Please check if our FAQs can help before contacting our Customer Centre

Improvements to the National Severe Weather Warning Service (NSWWS)

We will soon be making some changes to our weather warnings service, which you will see on Hazard Manager.

Fundamentally, the weather warnings will remain the same - they will continue to be issued when the weather has the potential to cause impacts. However, we have listened to user feedback and will be implementing some improvements to the way that we produce, disseminate and communicate warnings, which you will see on Hazard Manager this spring.

These improvements will include:

  • introducing two additional warning types – thunderstorms and lightning
  • extending the lead time of warnings from five days out to seven days
  • improving the language we use to communicate risk, including severe weather and impacts
  • improving the visual design of the warnings to make them easier to understand

What changes will I see on Hazard Manager?

You will see the following changes to Hazard Manager:

  • Weather and Warnings will be combined into one product on the ‘My products’ menu (removing the Warnings only product)
  • Warnings lead time will be extended from five days out to seven days
  • Forecast weather layers will also be extended from five to seven days
  • New navigation and warnings indicator feature will be included around the thumbnail maps
  • Labels instead of icons on the warnings to identify weather type and impact level with improved placement of those labels
  • Better differentiation between the selected warning and other warning polygons on the map
  • Warnings details will be reordered to provide the most important information first

Here are a collection of frequently asked questions about Hazard Manager

Do I have to register for Hazard Manager?

Yes, you will need to register before you can access Hazard Manager. This new username and password will enable you to access all your services in a single place. Please see if you are eligible to use the service, and, if so, register for Hazard Manager by using the link below. Hazard Manager will only display services that you are eligible to receive e.g. FFC products are only available for England and Wales and CHEMET and FireMet are only available to subscribed users.

How to access the Hazard Manager service

What are the key benefits of Hazard Manager?

Hazard Manager offers a one-stop source of weather information and is a significant improvement on the previous version; offering simpler navigation, new maps, additional weather information, improved warning display and it can also be used on tablet devices.

How do I access Hazard Manager?

Access the Met Office 'My Services' dashboard and select Hazard Manger. Use your existing username and password.

I'm not sure how to use Hazard Manager?

We have created a help centre and accompanying user guides to help you get the most out of the Hazard Manager service.

Also, your local Civil Contingencies Advisor may also be able assist with any training requirements. Contact the Customer Centre on 0370 900 0100

What is the Dashboard function?

The dashboard provides a concise "at a glance summary" of the status of the flood guidance statement and weather warnings that are in place. You can set your area of interest so that only relevant warnings to you are displayed on the dashboard summary.

Where do I find the warnings on Hazard Manager?

Weather and warnings have now been combined into one product on the ‘My products’ menu. We have removed the ‘Warnings’ only product.

Why have you changed the warnings page?

Fundamentally, the weather warnings have remained the same - they will continue to be issued when the weather has the potential to cause impacts. However, we have listened to your feedback and have implemented some improvements to the way that we produce, disseminate and communicate warnings, which you have seen on Hazard Manager. These improvements include:

  • introducing two additional warning types – thunderstorms and lightning
  • extending the lead time of warnings from five days out to seven days
  • improving the language we use to communicate risk, including severe weather and impacts
  • improving the visual design of the warnings to make them easier to understand

How do I see the warnings in force for days six and seven?

You can now scroll through the thumbnail maps by clicking on the arrows to the right or left of the maps.

How do I know if there are warnings in force for days six and seven?

The tab at the end of the series of thumbnail maps will be highlighted to show in the appropriate colour (yellow, amber or red) if there are any warnings in force for days six and seven. Scroll along to see what warnings are in force.

Help, I've forgotten my password?

Contact the Customer Centre on 0370 900 0100 who can send username reminders and reset your password. Alternatively, you can email the Customer Centre.

Hazard Manager won't load correctly and/or is missing some information.

You are probably experiencing a technical issue and you should contact the Customer Centre for further information on 0370 900 0100. Alternatively, you can email the Customer Centre.

Why isn't Hazard Manager working for me?

Hazard Manager has been developed to work on a wide range of tablets and operating systems. The minimum and recommended technical specifications required to access Hazard Manager are available on the following webpage:

How to access the Hazard Manager service.

Hazard Manager looks different on my desktop and on my tablet. Why?

Hazard Manager has been developed using technology which adapts to some extent to different user devices. This ensures that we can provide a good user experience across a wide range of devices, whilst not affecting the functionality of the service.

Why doesn't Hazard Manager work on my tablet?

Hazard Manager has not been designed to operate on some minority tablets. The technical specifications required for Hazard Manager are available on the following webpage: 

How to access the Hazard Manager service.

As the range and function of tablet devices continues to evolve, we will update the technical specification to ensure that we provide a good user experience to as many people as possible

Why doesn't Hazard Manager work on my Smartphone?

Hazard Manager has not been designed to operate on Smartphones. The technical specifications required for Hazard Manager are available on the following webpage:

How to access the Hazard Manager service.

Hazard Manager is slow to load when I'm out and about. Why?

Hazard Manager has been developed for optimal performance across a range of platforms and operating systems. The technical specifications required for Hazard Manager are available on the following webpage:

How to access the Hazard Manager service

How can I provide feedback regarding Hazard Manager?

By contacting your Met Office Advisor or the Customer Contact Centre 0370 900 0100. Alternatively, you can email the Customer Centre

 

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