Met Office Aeronautical Visualisation Service (MAVIS) FAQ's

What is MAVIS^®​​​​​​​?

How do I get access to MAVIS^®?

Is MAVIS^® operational and safe to use?

What is happening to my existing services?

What is happening with Aviation Briefing Service (ABS) Premium?

Can I pay to access the other features in MAVIS^®?

Why can I not see all the data, products, or locations I am used to?

Why can I see map layers that I am not used to seeing?

Is there a guidance document I can refer to?

What do I do if I need additional help/support?

Where can I report a problem?

Where can I provide feedback?

 

What is MAVIS^®?

The Met Office Aeronautical Visualisation Services (MAVIS) is a new product designed to combine and replace the following existing services:

• Aviation Briefing Service (ABS)
• Network Weather Resilience (NWR)
• Helibrief
• OpenRunwayTM

MAVIS will provide a single platform and access for all aviation visualisation data to support all users of the existing services.  It provides a new and improved user interface.

How do I get access to MAVIS^®?

During this private beta phase, please email [email protected] if you are interested in receiving access to the service. A member of the team will contact you in due course. As development progresses, access will become more open and further guidance will be issued at that time. 

Is MAVIS operational and safe to use?

No. During the development and dual running period you must not use any information or data contained within the MAVIS service to make operational decisions, unless specifically requested to or informed that the service is now operational and appropriate to use. 

What is happening to my existing services?

The Met Office has taken the decision to retire the legacy infrastructure that hosts the existing services. This will be a phased process to allow existing users to migrate seamlessly to the new platform without losing their ability to use the services to make operational decisions. This will include a period when both services are live (dual running) to ensure resilience and mitigation of risk to users. 

What is happening with Aviation Briefing Service (ABS) premium?

Upon intial release of MAVIS there will not be a premium service offered to individual users to replicate Aviation Briefing Service (ABS) Premium. This is in planning to be developed in 2026, but no fixed timeframe is available at this stage. If you have questions about your exisiting subscription or concerns about what you can access, please contact [email protected] 

Can I pay to access the other features in MAVIS?

MAVIS is combining multiple services and, as a result, you may have the oppurtunity to access data in the service that you have previously been unable to. If you are an organisation who has previously accesssed OpenRunway^TM, or a new organisation wishing to enquire about the various products available in MAVIS, you can contact your account manager or email [email protected] 

Can I remove myself from beta testing?

Yes. If you wish to be removed from the beta testing phase, please contact [email protected] 

Why can I not see all the data, products or locations I am used to?

The MAVIS servcie is still in development during the Beta phases. This means that all data, map layers, locations, or functionality will not be available until the service goes operational. MAVIS will have all the data and functionality of the existing services at this later stage.

Why can I see map layers that I am not used to seeing?

Whilst the service is still in development, there is a chance that there will be more data or map layers visible to you than you are used to seeing in your existing service. This is likely due to access management still being developed and does not mean you will continue to be able to access or visualise this data when the service goes live. The Met Office reserves the right to limit or alter the access to any data hosted within MAVIS at any stage during the development process or after the servcie goes live.

Is there a guidance document I can refer to?

Yes, there is a user gudie to assist with the onboarding of users. This can be found on the Met Office MAVIS webpage. If you are unable to access or find the document, please contact [email protected]

What do I do if I need additional help/support?

Please contact [email protected] for additional support.
Where can I report a problem?

To report a problem with the MAVIS service, please primarily use the inbuilt functionality in the main menu of the application. If you have issues with this functionality, access, or any other issue preventing you from using this mechanism, please contact [email protected] 

Where can I provide feedback?

There is an inbuilt feedback mechanism in the main menu in the MAVIS application. Please primarily use this to provide feedback, however if you are having issues with this functionality, or feel it more appropriate to provide your feedback directly, please contact [email protected]